Shipping policy

Costs

We offer free shipping worldwide.

Shipping Times

After orders are processed (1-3 business days), it takes 3-12 business days for items to be delivered, depending on location. Tracking numbers may take 1-3 business days to become active.

Order & Shipping Confirmation Emails

After placing an order, you will receive an order confirmation email. Once your order has shipped, a shipping confirmation email with tracking information will be sent. If you do not see these emails, please check your spam, junk, or promotions folders, as some email providers may filter automated emails. If you still cannot locate the email, please contact us at info@westsombrio.com.

On larger orders, shipments may come in different boxes with separate tracking numbers and thus arrive at different times.

Delivery Time Disclaimer

We cannot guarantee that orders will arrive by a specific holiday, event, or the timeframe quoted during checkout. Rare events (such as global supply chain issues or severe weather disruptions) are out of our control and can impact shipping times.